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Reel Keeper — Support

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Frequently Asked Questions

How do I install the extension?

Install Reel Keeper from the Chrome Web Store. Once installed, the extension is active by default — no setup required. You'll see an ON badge on the extension icon.

How do I turn it on or off?

Click the Reel Keeper icon in your Chrome toolbar to open the popup. Use the toggle switch to enable or disable background playback. When toggled, all Instagram tabs will reload automatically to apply the change.

The extension stopped working after an Instagram update

Instagram occasionally changes how their site works. Try refreshing the Instagram tab or reinstalling the extension. If the issue persists, please contact me using the form below.

Does the extension collect any data?

No. Reel Keeper does not collect, store, or transmit any data. No analytics, no tracking, no cookies. The only thing stored is your on/off preference locally in your browser.

Does it work on other browsers?

Reel Keeper works on any Chromium-based browser including Google Chrome, Microsoft Edge, Brave, and Opera.

Will it affect my browser performance?

No. The extension is extremely lightweight — it only runs on Instagram pages and makes no background network requests.

Contact Support

If your issue isn't covered above, feel free to reach out:

Email Support

Privacy Policy

Reel Keeper does not collect, store, or transmit any user data. The extension operates entirely within your browser. No analytics, no cookies, no network requests. The only data stored is your on/off preference via Chrome's local sync storage.